How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based on your answer reveal you another concern or result.

Before you begin, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting documents to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to review our choice.

We can assist if you’re in monetary challenge or need special support while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To declare on somebody else’s behalf you must be authorised.

The individual you’re declaring for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have an arrangement in place to claim on someone else’s behalf.

The individual you’re claiming for will need to start the procedure. Read about how to include a Nominee arrangement using your online account.

7: Do you desire to claim online?

The easiest way is to declare online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, employment it’s simple to create one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or employment view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Request JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and show who you are to link to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Terms of use. If you concur to the terms, choose I concur.
3. Enter your e-mail address, then validate this address using a code we email to you. Your myGov account should utilize a special e-mail address. You can’t utilize the very same email for employment another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and employment 3 secret questions and go into responses.
6. You have actually created your myGov account, select Continue to myGov.

After you prove who you are through myGov by entering some information about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal information and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity information from one of these documents: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity details from among these documents:

– Australian driver licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll require to give us an appropriate photo identity file as well as any other documents we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, information from your identity files and verify your image.

Learn how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Get JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Get JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you send supporting files to send your claim.

You can finish these actions up to 13 weeks before your situations change. You can then send your claim 2 week before your scenarios change. We’ll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Look For JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We may ask you for employment supporting documents to send your claim.

22: After you declare by phone

We’ll call you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you know:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you don’t agree with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to examine our choice.

To do your organization with us, produce a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll need an Employment Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, employment Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.