How to Claim

We’ll guide you through the claim process.

This guide will ask you a concern and based upon your response show you another question or result.

Before you start, examine if you’re qualified for employment JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting files to advance your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we have actually slipped up you can ask us to evaluate our decision.

We can help if you remain in monetary difficulty or need special assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To declare on somebody else’s behalf you must be authorised.

The person you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to declare on someone else’s behalf.

The person you’re claiming for will require to start the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to claim online?

The simplest way is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or require to isolate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and employment follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Look For JobSeeker Payment then follow the triggers to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to develop one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you accept the terms, choose I agree.
3. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account need to utilize a special email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You have actually developed your myGov account, select Continue to myGov.

After you prove who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these documents: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity details from among these documents:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll need to give us an appropriate photo identity document along with any other files we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to connect Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that provides the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, employment information from your identity documents and confirm your image.

Learn how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and employment prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you require to do anything else to finish your claim. We may ask you send supporting documents to submit your claim.

You can complete these steps up to 13 weeks before your scenarios alter. You can then send your claim 14 days before your situations change. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for employment you and connect it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get begun.
7. Select Make An Application For JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you for supporting files to submit your claim.

22: After you claim by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you know your claim result. If your claim achieves success, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt telling you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is connected to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you do not agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.

To do your company with us, create a myGov account and link it to .

You need to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from complete time to casual work we’ll need an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, aged care or employment Child Support. You can authorise them to speak with us, update your information and get payments for you.