Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must claim as soon as possible online via the Services Australia site.

To get approved for JSP a person need to:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be jobless, and
– looking for work and happy to take part in activities that increase their possibilities of finding a job, or
– unable to work, study or look for work due to medical condition, illness or injury, or
– employed or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and work or study to go back to

If the consumer has suggested they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours each week, but their earnings has minimized. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they need to provide their savings account balances, proof of earnings and employment separation details.

Customers can start an early claim online. They will have the ability to complete Your personal information, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online up until within 14 days of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from jail. These claims are not thought about early claims as the client is certified but not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they must:

– sign in to myGov and gain access to their linked Centrelink online account
– guarantee their individual information are right. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized concern set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.

The task will enable the consumer to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed not able or employment unsuitable to finish an online claim or nominees. ACC needs to likewise be utilized in where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the customer resides in a remote area and normally utilizes an agent, employment Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the client must be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote customers.

The consumer needs to have:

– the remote indication showing on the Customer Overview, or
– a domestic address in a remote place

To examine the address remains in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of an individual, encourage the candidate to assist the person claim JSP using the individual’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be reasonable for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia should identify if they have actually minimized their work prospects by relocating to a brand-new area.

If this is the case, the Service Officer must examine a possible MALEP employment associated exclusion duration.

Unemployed due to a voluntary act or employment misbehavior

If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or employment misconduct.

RapidConnect

Most job candidates are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are eligible for a recommendation to a Labor force Australia or other expert supplier, will have a preliminary visit reserved during the Participation Interview. Attending this very first company consultation is referred to as the job hunter’s RapidConnect requirement.

In most cases, meeting RapidConnect requirements will determine the start date of the job seeker’s income assistance payment. Note: this goes through task applicants fulfilling any waiting durations and certification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job hunters to the Workforce Australia online employment service. This leaves out task seekers residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will automatically determine this and apply the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to customers throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to verify the company within the claim. If a customer validates the company, when on payment, STP pre-filled income will exist to the client when they report. If the client does not verify the company, when on payment, the STP company may provide to the customer again when they report.