Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as quickly as possible online via the Services Australia site.

To receive JSP a person must:

– be of qualifying age for JSP
– fulfill Australian home requirements for JSP
– be out of work, and
– searching for work and going to take part in activities that increase their possibilities of finding a task, or
– unable to work, study or try to find work due to medical condition, health problem or injury, or
– used or studying full time and are not able to carry out these due to a medical condition, somalibidders.com health problem or injury and have a task or research study to return to

If the customer has indicated they are not able to work due to a short-lived inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP customer is still working 30 hours weekly, however their income has lowered. See Rates and Thresholds.

In all cases, examine if the client is eligible to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they should offer their bank account balances, evidence of earnings and employment separation details.

Customers can begin an early claim online. They will be able to complete Your individual details, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 14 days of being eligible for JSP. They will get a suggestion notice 2 week before the eligibility date.

An apprehended individual may lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the client is certified however not payable when they declare.

Customers moving from a current earnings support payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers should develop a myGov account and link their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– indication in to myGov and access their linked Centrelink online account
– guarantee their individual information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized concern set as part of their online claim if they are:

– presently in invoice of an earnings support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the consumer on their Centrelink online account homepage approximately 28 days prior to losing credentials for their existing payment.

The job will allow the to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or inappropriate to finish an online claim or candidates. ACC needs to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer start a claim which can then be completed by the consumer in their Centrelink online account

Remote consumers

If the customer resides in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote clients.

The client needs to have:

– the remote indication showing on the Customer Overview, or
– a residential address in a remote area

To examine the address remains in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, motivate the nominee to assist the person claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a client to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to determine if they have reduced their work potential customers by transferring to a brand-new area.

If this is the case, the Service Officer should investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the consumer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not create compliance action until the Employment Separation Certificate (SU1) (or referall.us comparable) and/or supporting evidence is gotten to identify a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other specialist company, will have a preliminary consultation reserved throughout the Participation Interview. Attending this first provider visit is known as the job hunter’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will determine the start date of the task candidate’s earnings support payment. Note: this undergoes job candidates fulfilling any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task hunters to the Workforce Australia online employment service. This omits job candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately determine this and use the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to clients throughout their online claim. Employer information, name and ABN, will be provided to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the employer within the claim. If a customer verifies the employer, once on payment, STP pre-filled earnings will be provided to the client when they report. If the client does not confirm the employer, once on payment, the STP company might present to the customer again when they report.