About monali

  • Preferred Job Title Vice President


  • 2020 - 2021

    Senior Director Software Engineering (R&D)

    Mobile Applications and SDK development for next generation DexcomOne and G7 Continuous Glucose Monitoring Grew 51 people development team to 300+ with Agile Organization model, 3 Vendors support Established best practices for medical device product development, hiring, Onboarding, agile team structure, sprint cadence

  • 2019 - 2020
    Singapore Airlines

    Vice President CRM Applications

    Led customer support organization through unprecedented COVID 19 pandemic Led innovation such as AI powered chatbot for world wide customer service and robotic process automation for efficiency in transaction management such as airplane change Applied data science innovations to in flight service improvement by analyzing variances to deliver vegetarian inventory, staff for children necessities by age and gender Innovations in recommendation and selection of in flight Entertainement and wifi capabilities Partnership with vendors to deliver kiosk software, ticketing through Amdeaus Irregular operations management in case of inadvertent delay or change of aircraft types Budgeting, hiring, portfolio and program prioritization in collaboration with c suite Weekly top down communication, Architecture reviews and Advanced technology reviews

  • 2014 - 2017

    Managing Director

    Grew Digital Transformation Teams from 250 to 1500 employees with SaaS and cloud migration Skillsoft Managed Fortune 500 Clients Relationship at CardinalHealth, Farmers Insurance, etc. from proof of concept to closing largest transformation efforts. Integrated acquisition of Taquilla and Cloudsherpa for growing Salesforce.com, ServiceNow, Apptus and Workday talents and clients

  • 2009 - 2014
    PayPal, eBay Inc

    Director of Program Management

    Les transformation of Software engineering from waterfall project management working with monolithic Codename to agile development with micro services architecture Managed force.com software development from hiring to performance management with agile organization model Built and delivered programs and projects for product portfolio for SMB and large merchants and partner integration for adaptive platform