About Andy.Macleod

I am a business growth specialist and have over a decade of experience helping businesses unlock their potential through sustainable revenue growth.  I achieve this goal by leveraging my experience across a number of different practice areas.  My experience is not just limited to sales, marketing and retention, but also with people management, coaching, mentoring and Human Resources.  This diverse portfolio of expertise enables me to not just get and retain customers but identify areas where, operationally, a business can streamline.  This approach ensures that a business remains as lean and agile as possible, but is also able to grow it's brand as well as retain existing customers and entice new ones as well as secure and nurture the best talent available. Given that in my current company, The Knowledge Group, I am point of contact for every aspect of the business for stakeholders, speakers, sponsors and media partners.  I rely on my ability to create and forge relationships quickly with our customer base being Fortune 500 companies and AMLAW 100 firms. Since 2018 I have been covering our CEO as he has been at our support location in Asia.  In this time I have overseen an overhaul of our website, marketing materials and customer order journey. My executive leadership has seen record performance with us seeing unprecedented profit. Prior to working at TKG, I worked in my native England with British Telecommunications in a number of different capacities.  I worked as a sales advisor, coach and team leader as well as spearheading some business improvement projects.  My business improvement projects then pivoted to a full time role in the Human Resources business unit as I focused on reduction of risk and revenue lost by reducing the number of calendar days lost due to absence and poor performance. More detailed information about the projects undertaken can be found on my website (www.andymac.me) or with the contact details listed on my resume.
  • Industry AdvertisingDigitalMarketingMusicMediaRadioPublic RelationsPodcastingTelevisionEventsFilm
  • Sector Acquisition MarketingAcquisitionsClient RelationsGrowth MarketingInsightsOperationsStrategic PartnershipsUser Experience
  • Preferred Job Title DirectorVice PresidentAccount DirectorBrand ManagerBrand PartnershipsDirector Of MediaEditorProduct MarketerManaging Director
  • Companies British Telecommunications, The Knowledge Group

Summary

I am a business growth specialist and have over a decade of experience helping businesses unlock their potential through sustainable revenue growth.  I achieve this goal by leveraging my experience across a number of different practice areas.  My experience is not just limited to sales, marketing and retention, but also with people management, coaching, mentoring and Human Resources.  This diverse portfolio of expertise enables me to not just get and retain customers but identify areas where, operationally, a business can streamline.  This approach ensures that a business remains as lean and agile as possible, but is also able to grow it’s brand as well as retain existing customers and entice new ones as well as secure and nurture the best talent available.

Experience

  • 2009 - 2011
    British Telecommunications

    Sales Advisor

    Served as Sales Advisor at the Newcastle call center upon graduating college. Following consistent high performance, appointed to manage and mentor a team of advisors.

  • 2010 - 2011
    British Telecommunications

    Sales Manager

    Following a promotion from the Sales Advisor position, I was responsible for a team of advisors across a number of different campaigns: sales, retentions, and ring-fenced offers. Selected contributions: • Highest-ranked Sales Manager company-wide for Q3 2011 • Managed, coached, and mentored a number of different staff members in an ever-changing telesales environment • Acted as a first point of contact for disgruntled customers, working to negotiate with these individuals and resolve the issues raised • Led the trial and subsequent roll-out of BT\'s fiber optic service, BT Infinity

  • 2011 - 2012
    British Telecommunications

    Business Improvement Specialist

    Worked across Newcastle and Canterbury sites to introduce a new sales strategy focused on quality selling and interaction to reduce revenue loss due to repeat calls. New entrants were also onboarded as targets and new KPIs were rolled-out company-wide.

  • 2012 - 2013
    British Telecommunications

    Business Analyst

    Gathered data and created reports of findings whilst suggesting strategies to improve site performance. This was presented on weekly calls/meetings with executive leadership.

  • 2013 - 2016
    British Telecommunications

    Human Resources Manager

    • Ensured management and employees adhered to employment law and BT corporate policy within the countries of operation (India, Hong Kong, USA and the EU). • Helped achieve sustainable revenue growth by reducing total calendar days lost due to ill health, resulting in the overall increase in profitability across all business units.

  • 2017 - 2018
    The Knowledge Group

    Director of Human Resources

    • Recruited key members of the executive leadership, as well as onboarding sales, marketing and event support team members. • Streamline operational cost through performance management, training and mentoring whilst building a reward framework to incentivize high performance. • Edited, drafted, and implemented new policies for the Employee Training Manual to ensure compliance with federal, state and local employment law.

  • 2018
    The Knowledge Group

    Director of Operations

    • Covering the CEO's duties in this time and collaborated cross-functionally with sales, Marketing and day-to-day operations, in addition to the HR function. • Designed and implemented a Voice of The Customer project. Gathering and synthesizing data to improve our customer order journey, specifically our checkout process. • Sourced and onboarded speakers, sponsors and media partners from Fortune 500 Companies and Am Law 100 firms as part of TKG’s core revenue stream. • Led the event production team. Overseeing production timelines, live event management as well as hosting and moderating most programs in this time.

Education

  • The University of Liverpool

    BS.(Hons) Geology and Physical Geography (Double Major)

    As part of my individual final year assessment, I conducted two months of unsupervised field work for a mapping project in the Basque region of Spain. During this time, I honed my organization and team-building skills, expanded my comfort zone, and solved complex problems. My findings were logged in a field notebook in order to create a geological map of the area. I compiled these discoveries to produce a 5000-word dissertation, then presented the information to a panel of lecturers and peers.

 
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